Communications Manager

Posted: May 10, 2019

Job Title: Communications Manager
Status:  Full-time salaried
Salary:  DOE

About LTSC

Little Tokyo Service Center (LTSC) is a social service and community development organization dedicated to strengthening communities by preserving cultural roots, building stable housing and supporting people in need with services.

Duties and Responsibilities:

The Communications Manager is responsible for the management and execution of LTSC’s external communications in order to raise the overall profile of LTSC and improve donor engagement through consistent and effective messaging.

The manager will be part of a three-person team, which includes the Director of Development & Communications and the Graphic Communications Associate. The Communications team plans and implements LTSC’s communications strategy, with the manager’s specific role being heavily focused on storytelling.

In order to help support all of the organization’s program areas, the Communications Manager will have oversight of a Communications Committee made up of program staff, giving the Manager a strong understanding of each department’s priority areas. They will also collaborate with the Development staff in order to seamlessly tie impact stories in with fundraising and outreach efforts.

Responsibilities include, but are not limited to:

  • Oversee the implementation of the LTSC Communications Strategy, ensuring organizationalwide consistency with key messaging and branding.
  • Coordinate and heavily contribute to LTSC’s main storytelling outputs, including the monthly enewsletter “LTSCene”, the quarterly Social Services newsletter “Through the Seasons”, and the Annual Report.
  • Develop and implement sub-strategies to advance specific LTSC program objectives.
  • Provide analysis and strategies to strengthen and streamline Communications efforts on an ongoing basis; make recommendations and implement procedures as needed to ensure consistency and coherence in all external materials.
  • Work with specific programs to gather information and interviews for the LTSC Story Bank and oversee integration of information into the development of external programmatic promotional materials as appropriate for that program and its audience, e.g., flyers, program newsletters, PowerPoint presentations, social media, etc.
  • Work with graphic design staff/consultants to develop external materials that are consistent with the LTSC brand.
  • Work with the Communications Committee, Communications Team, Development Team, IT staff, and communications-related consultants, (e.g., webmaster, graphic designers, photographers, videographers) to develop and maintain consistent external messaging through a variety of tools including webpage, social media, video, brochures, publications.
  • Manage LTSC’s Communications Google Sites and shared server so that all Communications tools are available and easy to use for staff.
  • Develop external relations with various media outlets.
  • Work with Development team on various development activities, including fundraising campaigns, publications, and materials.

Qualifications and Experiences:

  • Very strong writing, editing and proofreading skills are essential.
  • Familiarity with Photoshop, Illustrator, and InDesign is highly preferred.
  • Nonprofit communications experience highly preferred.
  • Previous experience writing press releases and media relations desired. • Strong communication, presentation and interpersonal skills.
  • Strong organizational and planning skills required.
  • Project management and time-management skills.
  • Familiarity with the Japanese American community and/or the Little Tokyo community preferred.
  • Marketing, including apps, platforms, and audience engagement is preferred.
  • Photography skills a plus.

Interested applicants should send their resumes with cover letter and two (2) impact story samples to: Nikki Kealalio Sutton, Director of Development & Communications
Little Tokyo Service Center
231 E. 3rd St., G106
Los Angeles, CA 90013
Email: nsutton@ltsc.org