Volunteer & Intake Coordinator
Posted: June 25, 2018
Job Title: Volunteer & Intake Coordinator
Employment Status: Full-time, Salaried
The Volunteer & Intake Coordinator oversees the first point of contact for community members and others seeking social services. As such, the Volunteer & Intake Coordinator is responsible for engaging the public and conveying a warm and professional feeling. He/she must be knowledgeable and have excellent people skills. Since the nature of the people’s inquiries can vary greatly, he/she must be detail-oriented, exercise good independent judgement, and enjoy problem-solving. He/she must be able to work with a diverse staff and array of programs, as well as be flexible and take initiative when appropriate.
Duties and Responsibilities:
Coordinate volunteer resources to support the agency’s overall Social Services work
- work with department staff to identify programs and tasks that could benefit from volunteers;
- recruit and screen volunteers with diverse backgrounds and skills to meet various program needs;
- oversee volunteer training;
- match trained volunteers with appropriate assignments;
- create and implement volunteer development, appreciation and retention initiatives;
- supervise volunteers and interns as appropriate;
- attend trainings, seminars, meetings and participate in conferences as assigned; and to be trained and to train others;
Manage the Social Services Department’s intake and reception area
- build a functional work environment that projects a welcoming atmosphere for visitors and promotes efficient service delivery by staff;
- coordinate with staff to make appropriate referrals to internal programs and connect people to external resources;
- oversee the work and schedules of reception volunteers;
- manage a system to track inquiries and referrals, and collect data for contract reporting purposes;
- analyze intake data, identify trends, and prepare reports;
Connect the public with the information and services they need
- attend to the inquiries callers, walk-ins, and other requests via email, mail, fax, etc.;
- assess needs of clients through active listening and dialogue;
- provide appropriate information regarding resources at LTSC and in the broader community;
- research and maintain current information on resources and programs relevant to target populations;
- follow up with clients as needed;
Contribute, as deemed necessary and appropriate, including activities and assignments related to the Social Services Department and of Little Tokyo Service Center as a whole.
Qualifications and Experiences:
- Bilingual in English AND Japanese, including ability to read and write in Japanese;
Two years of experience in social services, community organizing, volunteer coordination, etc.;
- Strong office management and organizational skills;
Initiative and ability to work independently, good people skills, good problem-solving and dispute-resolution skills, and ability to manage multiple projects effectively;
- Experience in nonprofit and community service organization is preferred;
Good problem-solving, writing and oral communication skills;
- Ability to work both independently and in teams.
Please submit inquiries, cover letters, and resumes to SocialServices@LTSC.org.
Little Tokyo Service Center is a social service and community development organization that has been creating positive change for the people and places in Southern California for more than 37 years. We preserve and strengthen the unique ethnic communities of our region and help people thrive. Starting with our own home in Little Tokyo, we build and strengthen communities throughout Southern California where people, culture and our collective future matter.